22bet bd Privacy Policy
This document provides a full explanation of how important your personal data is to us, and how it is collected, used, and protected.
This privacy policy applies to all users of the 22bet bd platform. When you create an account, make a deposit, or use any service on 22bet bd, you automatically agree to the terms of this policy. Our Terms and Conditions and this privacy policy complement each other — both should be read together.
We believe that every user's data belongs to them. That is why 22bet bd collects only the information that is necessary and does not share it with third parties without a valid reason.
What Information Is Collected
22bet bd collects user information at various stages. This information is divided into three main categories:
1.1 Registration and Identity Information
When you open an account on 22bet bd, you are required to provide the following information:
- Full name and date of birth (for age verification — the platform is for users aged 21 and above only)
- Mobile number and email address
- National ID card or passport details (for identity verification when required)
- A username and password chosen by the user
1.2 Financial Transaction Information
During deposit and withdrawal processes, we record the date, amount, and payment method of each transaction. Currently, financial transactions on 22bet bd are handled through bKash, Nagad, and Rocket. When a transaction is completed through these methods, only the necessary reference information is stored in our system — full mobile banking PINs or account passwords are never collected.
1.3 Technical and Operational Information
Some information is collected automatically while you use the site:
- IP address and device type
- Browser and operating system information
- Time spent on the site and a log of pages visited
- Cookie and session data (details are provided in Section 6)
Purpose of Using Information
Collected information is used only for specific and legitimate purposes. 22bet bd never uses any information for unnecessary or undisclosed purposes.
2.1 Service Operation and Improvement
- Creating, verifying, and managing accounts
- Processing deposits, withdrawals, and bonuses
- Improving the technical performance of the platform
- Preliminary analysis before launching new features and game services
2.2 Security and Fraud Prevention
One important reason for collecting information is to ensure account security. The system works automatically to detect unusual login patterns, suspicious transactions, or attempts to operate multiple accounts.
2.3 Communication and Support
Using your mobile number and email, 22bet bd may contact you regarding the following:
- Important account-related notifications
- Transaction confirmation messages and OTPs
- Follow-up on assistance provided through 24/7 live chat and email support
- Responsible gaming advisory messages (where applicable)
Information Sharing and Third Parties
22bet bd never sells your personal information. However, in certain situations it may be necessary to share limited information with trusted third parties:
3.1 Payment Processors
Information necessary to complete transactions through bKash, Nagad, and Rocket is shared with those providers. Each of these providers has its own privacy policy and operates under its own regulatory framework.
3.2 Technology Service Providers
Some technology partners are used to maintain the functionality of the site — such as server services, analytics, and cybersecurity tools. Information shared with these partners is strictly limited, and they are not permitted to use that information independently.
3.3 Legal Obligations
If it is required by a court order or applicable law to disclose information, 22bet bd is obligated to comply. Even in such cases, only the requested and necessary information is provided.
Data Storage and Security
22bet bd has put in place multi-layered technical measures to ensure the security of your information.
4.1 Encryption and Technical Protection
- All data transmissions are secured by SSL (Secure Socket Layer) encryption
- Passwords are never stored in plain readable form — they are kept in hashed form only
- Regular security audits are conducted
- Firewalls and anti-DDoS systems are active to prevent unauthorized access
4.2 Data Retention Period
All information is retained while the account is active. Even after an account is closed, financial transaction records and identity verification documents may be kept for a specified period, as they may be needed for legal and audit purposes.
4.3 Steps in Case of a Data Breach
If a gap in data security occurs for any reason, 22bet bd will notify affected users as quickly as possible and take the necessary corrective measures.
User Rights
22bet bd recognises users' right to have control over their own information. The following rights apply:
5.1 Right to Access Information
You may request details of the personal information stored in your account at any time. This request must be made by email, and our support team will respond as quickly as possible.
5.2 Right to Correct Information
If your name, mobile number, or email address changes, or if any information is incorrect, notify the 22bet bd support team and it will be corrected. Keeping information accurate is essential for safe account management.
5.3 Right to Request Deletion of Information
When closing an account, you may request that your personal information be deleted. However, financial and transaction-related information may need to be retained for a specified period for legal reasons — it may not be possible to delete such information immediately.
5.4 Right to Opt Out of Marketing Communications
You may stop receiving promotional emails or messages at any time. This option is available through your account settings or via the unsubscribe link in emails. However, important account notifications (such as transaction confirmations) cannot be turned off.
On our Responsible Gaming page you will find additional options related to your own protection and setting account limits.
Cookie Policy
22bet bd uses cookies to ensure the website functions properly and to improve the user experience.
6.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. They help the site remember your preferences, maintain login sessions, and analyse usage patterns.
6.2 Types of Cookies
- Essential cookies: Required for the basic functionality of the site — maintaining login sessions, retaining form data, and so on. Without these, the site will not work properly.
- Functional cookies: Used to remember your language preference, theme settings, and information from previous sessions.
- Analytics cookies: Help identify which pages are used most and where there is room for improvement. No personal identity is determined from these cookies.
6.3 Cookie Controls
Cookies can be controlled or deleted from your browser settings. However, please note that disabling essential cookies may affect some important functionality of the site.
Protection of Minors
22bet bd is a platform operated entirely for adults (21+). We are committed to protecting minors.
- Date of birth is verified at registration — no one under the age of 21 can create an account
- In cases of doubt, age may be re-verified through identity documents
- If any minor's information is found in our system, it will be deleted immediately
- If parents suspect that their child is using this platform, they may contact our support team immediately
Policy Changes and Contact
8.1 Policy Updates
22bet bd reserves the right to update this privacy policy as needed. Registered users will be informed of any significant changes by email or through a notice on the site. The effective date of the updated policy will always be shown at the top of the page.
Continued use of the site will be taken as acceptance of the updated policy. You are therefore advised to review this page regularly.
8.2 Contact Details
For any privacy-related questions, complaints, or requests to delete information, please contact our support team:
- Email: [email protected]
- Live Chat: Active 24/7, in both Bengali and English
For answers to common questions, visit our FAQ page — it covers many questions about accounts, payments, and services.
8.3 Relationship with Other Policies
This privacy policy is part of 22bet bd's overall legal framework. To learn about all the rules governing use of the platform, please read our Terms and Conditions.